Customer support services:
The only way to build long-term relations with customers is to remain to keep in touch with them. There are many methods to widen your circle of relations. Aftersales services are very important to make the clients feel that you are important to us and we shall oblige you in future with our best services. You always speak on the customer side. You should not ask your customers that are problem can’t be solved but you should tell them that is not an issue to worry about, we shall solve your issue on priority. As a customer support representative, you should talk very decently with your clients. In taxi business you know there is a large competition.
Public Relation and Advertisement:
As we know that there is a very strong competition in the Streatham taxi business industry. Every company tries to attract more and more customers. They try to build long term relations with clients by offering more than the other competitors. Public relation department in every organisation is important for creating your long list of contacts. Whenever you launch new services and offers, you immediately send messages to your valuable clients who have already used your services. You also advertise your new campaigns in electronic, print and social media. Some other tools are also used for advertising and attract the most relevant customers like PPC and SEO.
You must notice about the cause of unhappiness of your clients. You should compensate for their grievances. Clients are valuable in a sense that they trust on your services even many others are offering the same services. If you are chosen among all so you must respect them and you should create maximum ease for your clients. After availing your services if your client still unhappy like he may get late because you picked him late. It may happen that your client has lost his luggage eve due to his mistake but you must be apologies to him and you must try to help for searching the lost stuff.
It can also happen that you are providing outstanding services but your clients still unhappy and give you some suggestion, so you should respect for those suggestions. Maybe what he is suggesting that is more beneficial for your business. There is another technique that if your client gives you a suggestion you should immediately act upon to improve or at least show him that you are doing the same way as you said. This quick response and action will definitely make him please and he will also regard for your services.